The crash occurred near Pembroke, approximately 30 miles east of Buffalo, while the bus was navigating the highway. Initially, there were fears that a child was among the deceased, but authorities later clarified that all fatalities were adults. With 52 passengers onboard, who ranged in age from 1 to 74, panic ensued following the crash, with some passengers ejected from the bus due to the force of the collision. Authorities believe many victims were not wearing seatbelts, leading to increased concerns over safety.

Translators and devices were dispatched to hospitals to help manage communication with the victims' families. Troop Commander Andre Ray major confirmed that while the investigation into the incident is ongoing, there is currently no evidence pointing to mechanical failure or operator impairment as contributing factors. Thus far, the bus driver has cooperated fully with investigators, with no charges filed against them.

The bus was traveling eastbound when it lost control, veering off the road and ultimately landing in a ditch. Eyewitness accounts paint a chaotic scene, with one observer reporting shattered glass and personal belongings strewn across the highway. Health officials reported that 24 adults were admitted to a local hospital, with anticipated recoveries, while all minors who survived were taken to a specialized children’s hospital.

In light of the catastrophe, ConnectLife has launched an emergency appeal for blood donations, emphasizing that contributions from the community can save lives. Additionally, the Red Cross opened a family reunification center to assist in connecting children with their parents who were taken to varying hospitals. The authorities have requested drivers with dashcam footage to step forward to aid the ongoing investigation into the tragic incident.